Manager, Programs and Operations
(12 Month – Part-Time (28 hours per week)
(January - December 2024)
The Manager, Programs and Operations (MPO) is the senior staff member responsible for the Society’s planning and a broad array of day-to-day operations.
This position reports to the Board of Directors through the President and is supported by the Board’s Executive Committee in fulfilling its duties, functions and accountabilities.
This position is covering a maternity leave.
Location: Delta/Ladner/South Surrey is preferred
NOTE: Due to the nature of the services provided, this is an “In Office” position
Responsibilities
Planning & Governance Linkage
Evaluate how the Society can best serve the community and develop plans for growth in service offerings
Execute an annual operational plan which incorporates goals and objectives derived from the strategic direction of the Society.
In collaboration with the Board, develop an annual marketing and communication plan to increase public awareness.
Oversee the planning, implementation and evaluation of the Society’s programs and services.
Produce quarterly reports for the board, and keep the board informed of new programs and services
Support the Board and attend Board or committee meetings, as requested
Work with the board and committees to submit grant applications.
Operations & Program Management
Oversee the daily operations of the society, providing direction to staff (3) on program planning, service quality, etc.
Act as the primary contact for individuals who approach the Society for support or services
Initiate and manage service contracts required to deliver programs and services.
Ensure all society operations are carried out in an appropriate and effective way
Monitor daily operations to ensure that targeted outcomes are achieved within assigned budgetary limits.
Regularly evaluate programs & services outcomes to assess quality, performance and overall value relative to original plans or targeted outcomes.
Work with the Board, Committees, Staff and Volunteers (45) to develop and carry out annual fundraising events.
Ensure that member, client, donor and staff files are securely stored and privacy/confidentiality is maintained
Oversee daily office operations, including client inquiries, supplies, facility operations
Determine Information Technology and other Facilities requirements and engages contractors, services or other resources where needed
Develop and maintain policies and procedures pertaining to operations, programs, services, and administration.
Maintain complete and accurate documentation records in compliance with regulations, HHSD and Fraser Health privacy policies.
Oversee and maintain the Society's databases in a way that supports providing reports and statistics on clients, donors, members (120), etc.
Communicate with staff and Board to ensure they are kept up to date on procedural, policy, program changes and Society news and events.
Work in partnership with and supervises the Coordinator, Programs and Community and counselling staff
Provide general administrative support for the day-to-day operations of the Society; maintain supplies, liaise with Fraser Health Authority to address facility deficiencies, etc
People and Culture
Establishes a positive, healthy and safe work environment in accordance with appropriate legislation and regulations.
Oversees the implementation of human resources policies and practices, including the development of job descriptions for all staff.
Recruit, interview, select, onboard and train staff who have the necessary technical and personal abilities to help further the organization’s mission.
Collaborate with and support volunteers as needed to meet the needs of the organization.
Maintain a performance management process for all staff and contractors that includes monitoring the performance of staff on an on-going basis.
Coach and mentor staff as appropriate to provide support and improve performance.
Communications, Community Outreach & Stakeholder Management
Establish a client communication plan and ensure implementation across the society
Maintain constructive and collaborative relations with community partners, service providers, donors, government and relevant advocacy groups.
Oversee external communications across websites, marketing materials, newsletters, and social media content
Coordinate support to key stakeholders including donors and members including managing donation and membership processing
Liaise with other community service agencies to enhance our support to clients
Build and maintain interdisciplinary relationships with the Fraser Health palliative team members to ensure services are meeting established objectives and outcomes for the Irene Thomas Hospice and community palliative patients.
Plan and execute donor recognition strategies.
Qualifications:
A minimum of three to four years experience working in a non-profit; health care or end of life related environment is preferable.
Post secondary degree or diploma in a relevant discipline
Demonstrated leadership, planning, administrative and organizational skills
High degree of discretion and maturity in handling confidential information and situations including the ability to work with children and families sensitively
Strong written and verbal communication skills with experience using technology to support communications via social media, websites, desktop publishing, newsletters, etc
Demonstrated ability to identify, analyze and resolve problem situations using collaboration, consensus building and leadership skills
Ability to work independently or collaboratively as a member of a team
Exceptional interpersonal written and verbal English communication skills
Strong computer and digital technology skills; experience with using a database management program and intermediate experience using Google Workspace (Mail, Docs, Forms, etc)
Ability to thrive, effectively manage priorities and work independently in a changing, ambiguous environment.
Ability to establish and maintain appropriate professional and personal boundaries
Integrity; creativity; balance, good judgement and objectivity; high vision and conceptual capabilities; consultative, facilitative and collaborative; sense of humour.
Excellent time management skills.
Flexibility is necessary, as this position may require weekend and evening work.
Maintains up to date vaccination status as recommended by Public Health.
A criminal record check is required.
A driver’s license and access to a car is an asset.
How to Apply:
Please email your resume, cover letter, and total remuneration expectations to:
allan@esgc.ca
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We thank all applicants who are interested, however only those selected for an interview will be contacted. This organization is an equal opportunity employer who provides a workplace that is free of discrimination.
