PROGRAM and COMMUNICATION MANAGER
About the Association
This Vancouver based Non Profit organization operates on the unceded territories of the xwməθkwəy̓ əm (Musqueam), sḵwxwú7mesh (Squamish) and səl̓ílwətaʔɬ (Tsleil-Waututh) Nations. Their cultures and economies have shaped the district since time immemorial and remain integral to the community today.
They play an important role in business development, marketing, safety, and street enhancement in Vancouver’s in one of Vancouver’s historic districts through innovative programs, sustainability, advocacy, and strong partnerships. They view their work through a community economic development lens, aiming to innovate, explore, and expansion, to support businesses to thrive in their commercial district, and improve the community for all.
The society represents approximately 1000 business and commercial property owners in with over 60% of members being industrial. Their vision is for members to thrive in a mixed-use, inclusive, resilient, and prosperous local economy and its mission to promote a strong local economy through advocacy, cultivating relationships, supporting business participation in the community, delivering innovative programs, and fostering community leaders.
The community is a place for everyone who does things differently. It’s a place that celebrates humanity, expanded worldviews, and challenging preconceived notions. They encourage the people and places that make up their community to maintain their distinct character, while understanding and appreciating what makes each other unique. They believe that everyone has a place, especially those who are unafraid to go against the norm. They embrace and advocate for all who establish their lives, identities, and livelihoods in the community.
The Association is looking for a Program and Communications Manager to join our team. This is a multi-faceted role where you will bring a combination of member services, marketing, communications, creativity/design, and administration. (A Swiss Army Knife)
Reports to: Executive Director
This not-for-profit organization that plays an important role in supporting the local economic development of the district and improving the community.
Member services programs and communications are the key areas of work that apply to everything we do. Whether it be supporting the day to day needs of our members through our maintenance programs, doing outreach and getting feedback from members to inform new initiatives, or executing projects in partnership with members and community, we actively work to create a culture of engagement and pride among membership. We’re looking for an individual who is enthusiastic, service-orientated, eager-to-learn, and passionate about supporting small businesses in the dynamic and vibrant community.
Responsibilities
● Manage the execution of the member services and district maintenance programs and respond to day-to-day member enquiries related to safety incidents, street cleaning, debris removal, graffiti removal within a time limit to ensure member satisfaction
● Manage the communication, budget, and contracts with district maintenance program service providers
● Develop, maintain, and ensure accuracy of members information
● Develop and manage the accuracy of database on district infrastructural assets, repair and maintenance gaps/priorities, commercial vacancies, new businesses, and other relevant district condition information
● Communicate incidents, gaps and trends to Executive Director related to the programs on a timely manner
● Foster positive relationships with existing and new members through day-to-day interactions, attending meetings, and providing a high level of service and professionalism in all member interactions
● Assist with the design, development, and distribution of member e-newsletters and website content, and other communication materials
● Lead the planning and implementation of social media content development and review daily social media accounts including posts, comments, and user generated content
● Update and maintain the website through new content and blog posts
● Contribute to the logistics, planning, communications, and execution of additional member engagement events and opportunities, such as focus groups, stakeholder forums, community meetings, or business roundtables.
● Review municipal council agendas and municipal staff reports. Provide summary report of weekly review through verbal (or written if required) to the Executive Director
● Understand the brand, organization objectives and member needs and how they align with key initiatives, projects, and communications channels
● Assist and support with administrative tasks to ensure the ongoing operations of the office and organization
● Propose, seek approval from supervisor, develop and implement new projects, initiatives and/or programs that meet the organization and member needs
● Be willing and flexible to take on new tasks and assist in projects as assigned by Executive
Desired Experience and Skills
● Undergraduate degree with at least three years professional experience in program management, community development, urban planning, economic promotion, or related experience in member relationship management in member associations.
● Ability to develop, implement and evaluate new and existing projects of various complexity and scale
● Ability to develop cost estimates, create budgets, manage schedules, monitor, and communicate progress for projects
● Ability to establish and maintain effective and collaborative relations hips with diverse community groups, non-profit organizations, businesses, and service providers
● Ability to work both independently and collaboratively
● Experience in developing new initiative through translating complex ideas into action plans using business acumen and exercising sound judgment
● Strong data analysis skills, a keen eye for detail and foundational understanding of business finance concepts
● Intelligent, persistent, and creative problem-solving capability
● Exceptional work ethic, highly discipline and strong integrity
● Experience working in an office environment and the flexibility needed to work in a small team ● Ability to adapt to a face-paced and changing environment
● Curious, self-motivated, proactive, and capable of learning on the job
● Passion for small businesses and the role they play in the growth of local economic activity
● Proficiency in Microsoft Office; graphic design experience is an asset
The Society values diversity, and encourages applicants of all gender identities or expressions, sexual orientation, colour, rage, age, ability, religions, national or ethnic origin, citizenship, or family/marital status. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Job Type: Permanent Full-Time
Salary: $65,000.00-$75,000.00 per year (subject to experience and qualifications), plus benefits
Schedule: ● Monday to Friday Work Location: In person
How to Apply:
Please email your resume and a brief cover letter with the subject heading “Program and Communications Manager” and include your full name and salary expectations to:
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Allan Welyk, President & Director
ELEVATE Search Group
6th Floor - 777 Hornby Street
Vancouver, BC V6Z 1S4
Email: allan@esgc.ca Web: www.elevatesearchgroup.com
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About Elevate Search Group – www.esgc.ca Elevate Search Group collaborates and partners with companies to identify, recruit, and retain top-tiered professionals within all levels of leadership careers within operations, human resource, business development, sales, marketing, and supply chain management. Our client profiles range from local, regional, national, and global organizations.
Portfolio:
40% NPO (All categories of the Non-Profit sector)
30% Government (Municipal/Provincial)
30% Private Sector (All segments)
We thank all applicants who are interested, however only those selected for an interview will be contacted. This organization is an equal opportunity employer who provides a workplace that is free of discrimination.
